Job Description
Function as the "branch expert" on sales and service for customers and associates. Identify and address customer financial needs by providing a wide variety of in-branch services which may include, but are not limited to, deposit accounts, credit cards, and loans and by performing maintenance transactions on these services. Ensure customer is referred to correct line of business if product/service is not available through branch portfolio. Enhance customer relationships by identifying cross-sell opportunities through customer profiling. Seek out opportunities to present Regions Financial Corporation's products and services to the business community through the Regions@Work program. Must achieve and/or exceed applicable sales goals. Resolve customer issues either through direct action or referral to alternative branch or bank resources. May be assigned operational tasks as necessary and may assist in training of branch associates.
Minimum three years of sales experience strongly preferred. Knowledge of consumer and business accounts and experience with lending is also preferred. Must be a skilled salesperson with an exceptional ability to initiate, grow and retain customer relationships. Leadership skills with past experience as an informal coach, a mentor or in a training role preferred. Exceptional verbal and written communication skills are essential. Experience in presenting to groups (internal and external) preferred. Ability to provide exceptional customer service through product knowledge, analytical skills and problem resolution is necessary.
Bachelor's Degree preferred. High School Diploma or equivalent is required. Applicable financial certifications or license (Life/Health/Variable Annuities Licenses) are also preferred.