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Job Status:
Full Time
Work Experience Required:
Up to 1 Year
Hours/Shifts:
Day (First Shift)
Education Required:
High School Diploma
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Financial Svcs Rep 1-3
SunTrust Banks
Job ID: 159979
Pay, Benefits, & Work Schedule
We have an FSR position at the following locations:
FSR2-Cedar Bluff Instore
Hours: Monday-Friday 9:30-7:00 and Saturday 9:30-4:00
Duties and Qualifications
Provides superior customer service through listening to customers, anticipating their needs, and recommending financial services. Opens new accounts, takes loan applications, and refers customers to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the customer are met. Educates customers on automated service options available including ATMs, Internet Banking, etc. Supports the goals of the branch through effective teamwork. As indicated by level, may assist with routine Teller transactions on an on-going bases, may train new employees, may assist Branch Manager, etc. Pursues on-going education of SunTrust products, services, and other lines of business. Entry level position; perform basic sales functions; developing product and loan knowledge. Perform basic Teller functions on an on-going, routine basis. High school diploma or equivalent; some college preferred. Minimum six months teller or sales experience. Basic Platform and Advanced Teller skills.
Duties and Qualifications
FSR3-Requirements:
Provides superior customer service through listening to customers, anticipating their needs, and recommending financial services. Opens new accounts, takes loan applications, and refers customers to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the customer are met. Educates customers on automated service options available including ATMs, Internet Banking, etc. Supports the goals of the branch through effective teamwork. As indicated by level, may assist with routine Teller transactions on an on-going bases, may train new employees, may assist Branch Manager, etc. Pursues on-going education of SunTrust products, services, and other lines of business. Fully proficient in the sales and service of personal and business retail products; comfortable with consumer lending and application process. Perform more complex service and branch functions such as wire transfer agreements and set-up, Notary, etc. May assist the Teller in transaction processing. May include responsibility for relationship expansion of specific accounts. Typically one year of FSR experience or equivalent. High school diploma or equivalent; some college preferred. Enhanced Platform skill set.
Minimum Requirements: High school diploma or equivalent. 1 year financial sales experience with demonstrated consistency in meeting sales goals. Knowledge of branch operations, policies and procedures. Excellent verbal and written communication skills.
Preferred Requirements: College level courses with an emphasis on business, finance or accounting. 2 years financial sales experience in a retail branch environment. License preferred or obtained in six months.
Duties and Qualifications
FSR 2- Requirements:
Provide a positive customer service experience while assisting in and supporting all aspects of sales and service-related activities in the branch. Develop new and strengthen/expand existing personal and business client relationships. Provide financial solutions that meet clients needs and objectives using sales activities to include conducting consultative conversations (FiNAPs), Teleconsulting, Tag-ons and Referrals. Support the efforts and goals of the branch team through personal sales of a wide variety of STI products and services and use of referrals as appropriate across LOBs. Ensure compliance with internal controls, operational procedures and risk management policies. Pursues on-going education of SunTrust products, services, and other lines of business. Depending on branch size and staffing may provide Teller support. Licensed FSRs hold additional responsibility for sales of insurance and investment products. Additionally, FSRs in In-Store locations are responsible for sales and service to include in-store prospecting, and assisting clients on platform and teller transactions. Additionally, Licensed FSRs may hold insurance licenses (Life, Health and Variable) and/or hold NASD Series 6 and 63 registrations; and must maintain appropriate continuing education requirements as required for retaining licensing and NASD registration. Responsible for ensuring that all business transactions and practices in the individual s span of control comply with all regulations and the SunTrust Code of Conduct.
Meet/exceed branch sales and customer service goals by providing excellent service, offering and selling personal and/or business products and services, developing, expanding and retaining relationships. Perform Teller functions as required.
Minimum Requirements: High school diploma or equivalent. 1 year retail sales experience or six months financial sales experience. Ability to respond in a professional manner with a high level of service quality. Excellent verbal communication skills
Preferred Requirements: College level courses. 1 year in retail branch sales and strong probing and listening skills to uncover customer needs. Understanding of consumer and business lending instruments as well as deposit products. Demonstrated ability to meet or exceed sales goals.
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